For staying in touch, nothing beats the speed and convenience of email. JPay’s email service is a fast, feature-rich way to correspond with your incarcerated loved one. Depending on the facility, incarcerated individuals may be able to respond electronically, view and print your message, and view photo attachments.
Mail made easy
JPay’s correctional email service is faster than regular mail, with individuals usually receiving emails within 48 hours. Each email requires a “Stamp,” often available at more affordable rates than traditional postage, and can be purchased online and at JPay kiosks in the correctional facility.
Functionality you can use
In many locations, you can attach a photo to an email, or even record a 30-second VideoGram to send along with your letter. With these popular and convenient services, JPay is using technology to keep you and your friend or relative connected throughout the duration of their incarceration. The email interface for the incarcerated individual is as familiar as the email program you use at home, and just as easy to use.
Helping you stay connected
We know that getting that letter from your loved one in your inbox is one of the best feelings in the world, and we want you to have that feeling again and again. Sign up for a free account today, and start sending emails to your pen pals immediately.
The next best thing to being there
There’s nothing quite like seeing your loved one in person. Visiting them at their correctional facility, however, can often be difficult the prison or jail may be far away, and the security procedures can be invasive. Sometimes there’s just no way to be there in person.
When physical visits are impossible or inconvenient, JPay’s Video Connect lets you talk face-to face with your incarcerated friend or relative from the comfort of your own home. When you can’t be there, this is the next best thing.
Face-to-face in Real Time
JPay’s Video Connect offers you the opportunity to connect with your incarcerated loved one in real time. To use the service, you must first schedule a session and have it approved by your loved one’s facility, a process that is made simple with a convenient calendar function on JPay.com. Different correctional facilities offer different rates, duration, and availability for Video Connect sessions, though most Video Connect sessions last 30 minutes.
Be there
All you need for a Video Connect session is a webcam and a computer with the appropriate capabilities. JPay’s system will take you step-by-step through the process of setting up a successful Video Connect session, so that you can be there for your loved one, even when you’re not.
A selection of inmates who have jpay email 
A selection of inmates who have jpay email 
